554 Maximum hop count exceeded. Possible loop

Normally this error comes up when your domain have more than one MX records on same priority and one of the MX is not responding.

To resolve this issue check that all the MX are responding properly or delete the MX records from DNS Zone which are not responding and problem should go away for you.

Browser Support Information

Various browsers interpret information from web pages differently. Due to the differences in browsers, various pages in SmarterMail may act differently based on the browser and OS being used. Below is a list of various supported browsers, as well as any known issues that may exist.

SmarterMail 6.x provides nearly all of the power and flexibility of Microsoft Exchange while dramatically reducing the cost of management and ownership by as much as 80%. Today, more than 15 million mailboxes worldwide use SmarterMail through enterprises, small businesses, and service providers.

• Add-On Licensing System
  • ActiveSync
  • Commtouch
• Collaboration, Synchronization and Over-the-air Mobile Communications
• Anti-Spam Enhancements
• Mailing Lists
• Additional Features

SmarterMail 6.x will also include additional fixes and changes. This page will be updated with more information as it becomes available.

In addition, SmarterMail 6.x will change configuration files, eliminating the ability to uninstall and reinstall to a previous SmarterMail version, such as SmarterMail 5.x. The features found in SmarterMail 6.x will further secure SmarterMail as one of the most powerful, stable, flexible, and cost-effective mail and collaboration servers on the market.

Add-On Licensing System

The release of SmarterMail 6.x will introduce the add-on licensing system, which allows SmarterTools or third-party companies to extend the software’s functionality across all SmarterMail editions. Initially, the following optional add-ons licensed by SmarterTools will be available for SmarterMail 6.x:

SmarterTools has licensed the Microsoft ActiveSync technology, allowing for over-the-air synchronization and push email to a wide range of mobile devices, including iPhone, Windows Mobile devices, Palm devices, Palm Pre (Web OS) devices, and Nokia devices. The ActiveSync add-on is based on a yearly subscription and will be licensed in user packs.

SmarterTools has partnered with Commtouch to provide a highly accurate and efficient premium spam solution. The Commtouch add-on will be based on a yearly subscription and is licensed in conjunction with the level of SmarterMail you are running (example SmarterMail 50/250).

Collaboration, Synchronization, and Over-the-air Mobile Communications

SmarterMail 6.x will continue to offer previous technologies for synchronizing calendars, contacts, tasks, and notes to desktop applications and mobile devices. Specifically, SmarterMail 6.x will include:

• SmarterMail Sync for Windows Mobile Devices and Microsoft Outlook
• SyncML for Blackberry, iPhone, Nokia, Windows Mobile devices , Thunderbird, and Microsoft Outlook
• The ability to integrate with the Funambol service for push email on certain devices
• The ability to integrate with the Blackberry Internet Service (BIS) for push email

SmarterMail 6.x also introduces a new collaboration and synchronization method with the optional Microsoft ActiveSync add-on. The Microsoft ActiveSync protocol requires SmarterTools to license per mailbox on a subscription model. ActiveSync will push calendars, contacts, tasks, notes, and email to devices that support ActiveSync, and SmarterTools administrators can manage which mailboxes can have this functionality.

In addition, SmarterMail 6.x will offer another method of collaboration for Microsoft Outlook 2007 and higher users. Using new two-way synchronization found in SharePoint 2007, Outlook 2007 users can simply “add” a calendar or contact/address book into Microsoft Outlook. No add-ons or products need to be installed, and all users can manage items offline in Outlook and/or on the server .

Anti-spam Enhancements

Although SmarterMail 6.x has a premium anti-spam add-on option, many customers will find the enhanced out-of-the-box anti-spam functionality of SmarterMail 6.x to be sufficient spam protection. Anti-spam enhancements planned for SmarterMail 6.x include:

• The Open Source SpamAssasin for Windows has been removed due to limitations of the implementation
• SmarterTools has developed a SpamAssasin Pattern Matching option that is based on SpamAssasin and integrated directly into SmarterMail. This option is highly efficient and will allow for much larger number of messages to be processed than the SpamAssasin for Windows implementation
• DKIM is now integrated into SmarterMail
• Support for URIBL checking is integrated into SmarterMail
• Additional features are available for Greylisting:
  • Enable Greylisting on connections that have certain spam weight levels
  • Enable Greylisting for IP’s from certain countries
  • Enable Greylisting for IP’s based on certain ranges
• To simplify the upgrade process to SmarterMail 6.x and for new SmarterMail installations, the Getting Started Wizard includes predefined spam configurations that take all the spam options available in SmarterMail (RBLs, SpamAssaisn, URIBL, DKIM, etc.) and associates them to spam protection performance and system resources. System administrators will now be able to choose one of these defined solutions and, as always, they can be uniquely configured and defined

Mailing Lists

Mailing lists have been completely revamped to include features usually found in third-party marketing and mailing list solutions—not in mail server products. The mailing list features and improvements will include:

• Bounce detection has been added to all mailing list emails. Bounce detection will benefit system administrators and mailing list moderators
  • For system administrators, a mail server can get backed up from mailing lists that become stale and produce large volumes of bounced messages. Although SmarterMail provides tools such as throttling and priority spooling to prevent this from happening, eliminating as many bounced messages as possible will increase the health of the server
  • To keep mailing lists clean moderators can set bounce limits and can monitor total bounces for a mailing list and subscriber
• SmarterMail 6.x includes a subscriber database that can be populated manually, automated through Web services, or imported through comma delimited files. The subscriber database holds all subscribers and each subscriber can be associated to multiple mailing lists
• Custom fields can also be associated to subscribers to manage additional information
• All emails sent through the mailing list can use mail merge variables. This allows messages to be personalized to each individual within a mailing list
• Manage Messages page is now available to create and store messages that you may want to send to a mailing list. The ability to preview the message using subscriber information when using mail merge variables is also available. Common usage for this could be to notify certain users of a product update, which could also be personalized with their name and other unique information
• Mailing list command messages can now be customized
• Double opt-in feature is now available to help eliminate forged mailing list subscribers
• Unsubscribe links can be added to mailing lists to help reduce bounced messages or limit moderator maintenance

Additional Features and Optimizations

• General Enhancements
  • SmarterMail 6.x will use the .NET 3.5 Framework. By utlizing many of the new technologies provided within the .NET 3.5 Framework, the overall performance of SmarterMail 6.x will increase
  • SmarterMail 6.x will no longer operate on Windows 2000. SmarterMail 6.x will continue to work with Windows XP, Vista, and the new Windows 7. It will also run on Windows 2003 (32bit/64bit) and Windows 2008 (32bit/64bit). All editions (Web, Standard, Enterprise etc.) are supported
  • SmarterMail 6.x Web interface now uses validation controls which enable browser side error checking and consistent error messages while reducing overall language translations
  • New controls and libraries have been upgraded to reduce overall page sizes, increase speed, and improve browser compatibility.
  • WYSIWYG editor is faster and more efficient across browsers
  • Table wizard feature available from a button in the WYSIWYG editor
  • Undo/redo feature available from a button in the WYSIWYG editor
• Web Interface Enhancements
  • Attachments are now shown in a separate view within the preview pane and thumbnail views are provided for popular image formats
  • Download All Attachments is now available and is provided via a compressed .ZIP file. This eliminates the need to spend time downloading attachments individually
  • Uploading of attachments now displays a progress bar
  • The Web interface now allows for multiple SMTP identities. Users with multiple email accounts will now be able to send messages from multiple identities while operating the Web interface. Additional identities do not need to be SmarterMail accounts—just a valid SMTP account is necessary
  • Messages are now displayed in an infinite scrolling grid that simulates a Windows application. As a result, users do not have to page through messages
• Archiving Messages
  • Archiving of messages in and out of the system has been dramatically enhanced. System administrators can now search and view the messages in the archive for one or more domains. Domain administrators can now search and view messages within the archive
  • Added the ability to download messages from the archive
  • Archived messages are now indexed so that they may be searched. Previous archives will also be indexed and searchable
• Mailbox Importing
  • SmarterMail 6.x introduces the ability to import messages from mailboxes on other servers such as Microsoft Exchange, Imail, Merak, and many more. This functionality is available at the domain administrator and user level, allowing users to transfer their accounts from other companies or service providers. This could be used a sales and marketing opportunity and should ease the transition of migrating mail services
  • Future versions of SmarterMail (6.5, 7.0, etc.) will also include the ability to transfer calendar, contacts, and other resources
  • Along with POP3 importing, IMAP importing is now available
  • When POP3 or IMAP importing is used, spam filtering and content filtering can be applied to the incoming messages
• Reporting
  • Added advanced charts and graphs using Microsoft Silverlight
  • New report item for non-paged memory
  • New report Item for handles
• Calendaring, Contacts, Task, and Notes
  • SmarterMail now supports iCal
  • Web interface users can now select which columns are displayed for contacts and notes
• Administration
  • System administrators can set IP restrictions for administrative access to help secure the mail server. Access will be allowed for local IP’s
• Security
  • Outgoing SSL for SMTP is now available
  • Ability to disable SMTP for Domains and Users is now available
  • Users are no longer allowed to set themselves as trusted senders, avoiding situations in which messages would not be evaluated for spam
• Incoming Gateway
  • Backup MX and SmartHost functionality has been combined
  • Allows for verification of users and domains to another SmarterMail server via Web services
  • Added the ability to choose specific domains that may not be accepted at the gateway
  • Added the ability to enable or disable greylisting per gateway
  • Added the ability for spam checks to be performed at the gateway, allowing such actions as prefixing the subject, adding a header, rerouting the message, deleting the message, or passing the spam score to the primary mail server.

SmarterMail 6.x provides nearly all of the power and flexibility of Microsoft Exchange while dramatically reducing the cost of management and ownership by as much as 80%. Today, more than 15 million mailboxes worldwide use SmarterMail through enterprises, small businesses, and service providers.

• Add-On Licensing System
  • ActiveSync
  • Commtouch
• Collaboration, Synchronization and Over-the-air Mobile Communications
• Anti-Spam Enhancements
• Mailing Lists
• Additional Features

SmarterMail 6.x will also include additional fixes and changes. This page will be updated with more information as it becomes available.

In addition, SmarterMail 6.x will change configuration files, eliminating the ability to uninstall and reinstall to a previous SmarterMail version, such as SmarterMail 5.x. The features found in SmarterMail 6.x will further secure SmarterMail as one of the most powerful, stable, flexible, and cost-effective mail and collaboration servers on the market.

Add-On Licensing System

The release of SmarterMail 6.x will introduce the add-on licensing system, which allows SmarterTools or third-party companies to extend the software’s functionality across all SmarterMail editions. Initially, the following optional add-ons licensed by SmarterTools will be available for SmarterMail 6.x:

SmarterTools has licensed the Microsoft ActiveSync technology, allowing for over-the-air synchronization and push email to a wide range of mobile devices, including iPhone, Windows Mobile devices, Palm devices, Palm Pre (Web OS) devices, and Nokia devices. The ActiveSync add-on is based on a yearly subscription and will be licensed in user packs.

SmarterTools has partnered with Commtouch to provide a highly accurate and efficient premium spam solution. The Commtouch add-on will be based on a yearly subscription and is licensed in conjunction with the level of SmarterMail you are running (example SmarterMail 50/250).

Learn more about CommTouch

Collaboration, Synchronization, and Over-the-air Mobile Communications

SmarterMail 6.x will continue to offer previous technologies for synchronizing calendars, contacts, tasks, and notes to desktop applications and mobile devices. Specifically, SmarterMail 6.x will include:

• SmarterMail Sync for Windows Mobile Devices and Microsoft Outlook
• SyncML for Blackberry, iPhone, Nokia, Windows Mobile devices , Thunderbird, and Microsoft Outlook
• The ability to integrate with the Funambol service for push email on certain devices
• The ability to integrate with the Blackberry Internet Service (BIS) for push email

SmarterMail 6.x also introduces a new collaboration and synchronization method with the optional Microsoft ActiveSync add-on. The Microsoft ActiveSync protocol requires SmarterTools to license per mailbox on a subscription model. ActiveSync will push calendars, contacts, tasks, notes, and email to devices that support ActiveSync, and SmarterTools administrators can manage which mailboxes can have this functionality.

In addition, SmarterMail 6.x will offer another method of collaboration for Microsoft Outlook 2007 and higher users. Using new two-way synchronization found in SharePoint 2007, Outlook 2007 users can simply “add” a calendar or contact/address book into Microsoft Outlook. No add-ons or products need to be installed, and all users can manage items offline in Outlook and/or on the server .

Anti-spam Enhancements

Although SmarterMail 6.x has a premium anti-spam add-on option, many customers will find the enhanced out-of-the-box anti-spam functionality of SmarterMail 6.x to be sufficient spam protection. Anti-spam enhancements planned for SmarterMail 6.x include:

• The Open Source SpamAssasin for Windows has been removed due to limitations of the implementation
• SmarterTools has developed a SpamAssasin Pattern Matching option that is based on SpamAssasin and integrated directly into SmarterMail. This option is highly efficient and will allow for much larger number of messages to be processed than the SpamAssasin for Windows implementation
• DKIM is now integrated into SmarterMail
• Support for URIBL checking is integrated into SmarterMail
• Additional features are available for Greylisting:
  • Enable Greylisting on connections that have certain spam weight levels
  • Enable Greylisting for IP’s from certain countries
  • Enable Greylisting for IP’s based on certain ranges
• To simplify the upgrade process to SmarterMail 6.x and for new SmarterMail installations, the Getting Started Wizard includes predefined spam configurations that take all the spam options available in SmarterMail (RBLs, SpamAssaisn, URIBL, DKIM, etc.) and associates them to spam protection performance and system resources. System administrators will now be able to choose one of these defined solutions and, as always, they can be uniquely configured and defined

Mailing Lists

Mailing lists have been completely revamped to include features usually found in third-party marketing and mailing list solutions—not in mail server products. The mailing list features and improvements will include:

• Bounce detection has been added to all mailing list emails. Bounce detection will benefit system administrators and mailing list moderators
  • For system administrators, a mail server can get backed up from mailing lists that become stale and produce large volumes of bounced messages. Although SmarterMail provides tools such as throttling and priority spooling to prevent this from happening, eliminating as many bounced messages as possible will increase the health of the server
  • To keep mailing lists clean moderators can set bounce limits and can monitor total bounces for a mailing list and subscriber
• SmarterMail 6.x includes a subscriber database that can be populated manually, automated through Web services, or imported through comma delimited files. The subscriber database holds all subscribers and each subscriber can be associated to multiple mailing lists
• Custom fields can also be associated to subscribers to manage additional information
• All emails sent through the mailing list can use mail merge variables. This allows messages to be personalized to each individual within a mailing list
• Manage Messages page is now available to create and store messages that you may want to send to a mailing list. The ability to preview the message using subscriber information when using mail merge variables is also available. Common usage for this could be to notify certain users of a product update, which could also be personalized with their name and other unique information
• Mailing list command messages can now be customized
• Double opt-in feature is now available to help eliminate forged mailing list subscribers
• Unsubscribe links can be added to mailing lists to help reduce bounced messages or limit moderator maintenance

Additional Features and Optimizations

• General Enhancements
  • SmarterMail 6.x will use the .NET 3.5 Framework. By utlizing many of the new technologies provided within the .NET 3.5 Framework, the overall performance of SmarterMail 6.x will increase
  • SmarterMail 6.x will no longer operate on Windows 2000. SmarterMail 6.x will continue to work with Windows XP, Vista, and the new Windows 7. It will also run on Windows 2003 (32bit/64bit) and Windows 2008 (32bit/64bit). All editions (Web, Standard, Enterprise etc.) are supported
  • SmarterMail 6.x Web interface now uses validation controls which enable browser side error checking and consistent error messages while reducing overall language translations
  • New controls and libraries have been upgraded to reduce overall page sizes, increase speed, and improve browser compatibility.
  • WYSIWYG editor is faster and more efficient across browsers
  • Table wizard feature available from a button in the WYSIWYG editor
  • Undo/redo feature available from a button in the WYSIWYG editor
• Web Interface Enhancements
  • Attachments are now shown in a separate view within the preview pane and thumbnail views are provided for popular image formats
  • Download All Attachments is now available and is provided via a compressed .ZIP file. This eliminates the need to spend time downloading attachments individually
  • Uploading of attachments now displays a progress bar
  • The Web interface now allows for multiple SMTP identities. Users with multiple email accounts will now be able to send messages from multiple identities while operating the Web interface. Additional identities do not need to be SmarterMail accounts—just a valid SMTP account is necessary
  • Messages are now displayed in an infinite scrolling grid that simulates a Windows application. As a result, users do not have to page through messages
• Archiving Messages
  • Archiving of messages in and out of the system has been dramatically enhanced. System administrators can now search and view the messages in the archive for one or more domains. Domain administrators can now search and view messages within the archive
  • Added the ability to download messages from the archive
  • Archived messages are now indexed so that they may be searched. Previous archives will also be indexed and searchable
• Mailbox Importing
  • SmarterMail 6.x introduces the ability to import messages from mailboxes on other servers such as Microsoft Exchange, Imail, Merak, and many more. This functionality is available at the domain administrator and user level, allowing users to transfer their accounts from other companies or service providers. This could be used a sales and marketing opportunity and should ease the transition of migrating mail services
  • Future versions of SmarterMail (6.5, 7.0, etc.) will also include the ability to transfer calendar, contacts, and other resources
  • Along with POP3 importing, IMAP importing is now available
  • When POP3 or IMAP importing is used, spam filtering and content filtering can be applied to the incoming messages
• Reporting
  • Added advanced charts and graphs using Microsoft Silverlight
  • New report item for non-paged memory
  • New report Item for handles
• Calendaring, Contacts, Task, and Notes
  • SmarterMail now supports iCal
  • Web interface users can now select which columns are displayed for contacts and notes
• Administration
  • System administrators can set IP restrictions for administrative access to help secure the mail server. Access will be allowed for local IP’s
• Security
  • Outgoing SSL for SMTP is now available
  • Ability to disable SMTP for Domains and Users is now available
  • Users are no longer allowed to set themselves as trusted senders, avoiding situations in which messages would not be evaluated for spam
• Incoming Gateway
  • Backup MX and SmartHost functionality has been combined
  • Allows for verification of users and domains to another SmarterMail server via Web services
  • Added the ability to choose specific domains that may not be accepted at the gateway
  • Added the ability to enable or disable greylisting per gateway
  • Added the ability for spam checks to be performed at the gateway, allowing such actions as prefixing the subject, adding a header, rerouting the message, deleting the message, or passing the spam score to the primary mail server.

Smarter Mail Version 5.x.x (EnterPrise Addition) Features

Smarter mail Enetrprise Addition is now available on WIPL Windows hosting. The some of the Smarter mail Webmail features are as below:

General Design

• Entirely new Interface and Design
• Optimized AJAX interface
• Drag and Drop Messages
• Extensive use of Splitters and Tab controls similar to conventional application interfaces
• Right mouse click support throughout
• Keyboard shortcuts supported for all grids (arrow keys, delete key, etc.)
• In-page popups to speed common tasks (warnings, adding, deleting, confirmations etc.)
• New skinning subsystem compatible with all SmarterTools products based on the STInterfaceFramework

Messaging and RSS Feeds

• Added timeframe to email searches
• Added right preview pane
• Added popup reading of messages
• Added ability for Shared folders to be created under sub folders
• Added better viewing and folder management to RSS section
• Added option to set number of days of Tasks and Appointments on My Today page
• Added new disk space indicator which is clickable and links to disk usage report
• Changed message printing to improve readability
• Changed sorting on message lists to appropriately sort by selected column with secondary sort by Date

Compose

• Added Compose Within Popup feature allowing for composing multiple messages at once and to compose while simultaneously using Collaboration or other features
• Added Attachment uploading in the background while composing
• Added automatic saving of draft messages
• Added default Font settings (type and size) on a per user basis

Contacts

• Added “By Category” and “No Category” views
• Added phone numbers to contacts grid
• Changed contacts page to display all contact information (rather than in Advanced view)

Calendaring

• Changed naming convention for Events and Meetings to Appointments
• Added “Upcoming Appointments” view
• Added “All Appointments” view to easily manage large quantities of appointments at one time
• Added new Availability option for Domains in addition to Sharing Permissions
• Added time selectors for all dates
• Changed “Day”, “Weekly”, and “Monthly” views to display more information and improve readability
• Added additional reminder durations
• Added automatic End Date calculations when entering Start Dates
• Added reminder capability utilizing new Reminders System

Tasks

• Added “By Category” view
• Added “By Status” view
• Added time selectors for all dates
• Added additional reminder durations
• Added automatic End Date calculations when entering Start Dates
• Added reminder capability utilizing new Reminders System