To restore user space, follow these steps:
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To back up user space, follow these steps:
- Open Space Home page. In the right pane, click Backup link.

- Backup Hosting Space page will open.

- In the Backup File Name, type the name of the file to store backup data.
- In the Folder box, type or browse path to the folder where backup file will be located.
- Click Backup button. Backup progress screen will open.

- Click Close button after backup process finished.
What is Hosting Plan?
Hosting plan is a set of hosting resources and corresponding quotas. Hosting resources here is a virtual or physical server (set of services). Hosting plan is a template for created hosting space.
Creating Hosting Plan
To view the list of hosting plans of some reseller click “Hosting Plans” item on the left User Account Menu. The following screen will appear:
To add a new hosting plan click “Add Hosting Plan” button. You’ll be redirected on “Hosting Plan Details” screen shown below:
General Settings
Name and Description
Specify the name and description of hosting plan and set its availability (visibility) to customers.
Price
Specify pricing options for this hosting plan. These pricing settings are for information purposes only (if you use 3rd-party billing solutions like ModernBill or AWBS). These prices will not be used in DNP E-commerce module.
Plan Target
Plan target is the place where corresponding hosting space will be created. When editing hosting plan under administrator account (”serveradmin”) only servers (both physical and virtual) can be selected as a target. When editing hosting plan under reseller account a hosting space only can be selected as a terget.
Quotas
Enabled required resource groups and specify their allowed quotas.
Check resource groups for which disk space and bandwidth should be calculated.
Some resources may be disabled if corresponding service does not exist in the selected target server or hosting space. For example if “System” resource is disabled that means you don’t have “OS” service in the target server or “System” resource enabled in the parent hosting space.
System Resource
Tick “System” resource if you want to allow created hosting spaces work with files.
Please note, some other resources like WEB or FTP are dependent on “System” resource, so if it’s not enabled you will not be able to create web sites or FTP accounts in the created hosting space under this hosting plan.
Specify allowed “disk space” and “bandwidth/month” quotas.
Sometimes it’s undesirable to allow customers accessing files within the space. This case you can disable “File Manager” option and it will be hidden from their spaces.
Web Resource
Tick “Web” resource if you want to allow customers to create web sites.
Specify the maximum number of allowed web sites, number of allowed shared SSL folders (virtual directories).
Check/uncheck other web resource options.
FTP Resource
Tick “FTP” resource if you want to allow customers to create FTP accounts.
Specify the maximum number of allowed FTP accounts.
Mail Resource
Tick “Mail” resource if you want to allow customers to create mail accounts, forwardings, groups and lists.
Specify the maximum number of mail accounts, forwardings, groups and lists.
Also, you may limit the number of allowed recipients for mail groups and lists.
“Max Mailbox Size” quota allows to limit mail account size growth. Please note, not all mail servers supports this feature.
SQL Server 2000 and 2005 Resources
Tick “SQL Server x” resource if you want to allow customers to create SQL Server databases and user accounts.
Specify the maximum number of allowed databases and database user accounts.
Allow/disallow database backups, restores and truncates.
Database truncate is a service feature that truncates database log file (.LDF), thus decreasing the overall size of disk space occupied by database.
If “Max Database Size” quota is limited SQL Server database will be created with the specified limited size growth (if set to “unlimited” databases are created with “unrestricted growth” option).
MySQL 4 and 5 Resources
Tick “MySQL x” resource if you want to allow customers to create MySQL databases and user accounts.
Specify the maximum number of allowed databases and database user accounts.
Allow/disallow database backups.
SharePoint Resource
Tick “SharePoint” resource if you want to allow customers to create SharePoint web sites, user accounts and groups.
Please note, SharePoint resource is dependent on “System”, “Web” and “SQL Server x” resources, so they also should be enabled if you are going to host SharePoint portals.
Spacify the maximum number of SharePoint sites, users and groups that can be created in derived hosting space.
DNS Resource
Tick “DNS” resource if you want DNP to create corresponding DNS zone for each new domain.
Please note, if DNS resource is disabled you will still be able to add domains into DNP, but corresponding DNS zones will not be created.
You may enable/disable DNS editor. However, even if DNS editor was disabled, administrators still have an access to it.
Statistics Resource
Tick “Statistics” resource if you want to allow customers to create advanced statistics sites (AWStats, SmarterStats, etc.).
Specify the maximum number of allowed statistics sites.
How I can create Password Reminder Letter for my Users (Reseller) in DNP
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* Login into DNP Control Panel
* Click on Mail Templates under Settings in Right Bottom
* Select Override Host Settings
* Click on Password Reminder Letter
* Select Override Host Settings
* Create Hosting SPace Mail
How I can create welcome mail for my Users (Reseller)
User Account Summary Letter
* Login into DNP Control Panel
* Click on Mail Templates under Settings in Right Bottom
* Select Override Host Settings
* Click on User Account Summary Letter
* Select Override Host Settings
* Here you can create welcome mail for your users
User Account Summary Letter
* Login into DNP Control Panel
* Click on Mail Templates under Settings in Right Bottom
* Select Override Host Settings
* Click on User Account Summary Letter
* Select Override Host Settings
* Here you can create welcome mail for your users
Hosting Space Summary Letter
* Login into DNP Control Panel
* Click on Mail Templates under Settings in Right Bottom
* Select Override Host Settings
* Click on Hosting Space Summary Letter
* Select Override Host Settings
* Here you can create Hosting Space Mail
How to create personal Name server in DNP
* Login into DNP Control Panel
* Click on User Spaces Name
* Click on Name Servers under Settings in Right Bottom
* Select Override Host Settings
* Add Custom Name Servers
* Click on Save
Running Tasks
This option allows you to view tasks currently running on server.
To view the list of running tasks, just click Running Tasks menu item in the left menu pane. Tasks page will open.
To view task details, click task you want to view. Task Details page will open.
To stop running task, click Stop button.
Scheduled Tasks
Viewing Scheduled Tasks
To view the list of scheduled tasks, click Scheduled Tasks menu item on your space page. Scheduled Tasks page will open.
Adding New Task
To create a new scheduled task
- Click Add Scheduled Task button. Scheduled Task Properties page will open.
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In the Task Name box, type the name of your task.
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In the Task Type drop-down box, select type of the task.
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Specify task parameters depending on the task type.
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Specify when to run your task by selecting the appropriate values in the Schedule section.
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Specify whether task is enabled or not in the Enabled check box.
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Select the task priority in the Priority box. Task priority can be set to Below Normal or Low.
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Specify execution time limit in the Max Execution Time field.
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Click Save to schedule the task.
Suspending Scheduled Task
To suspend a scheduled task
- Open Scheduled Tasks page.
- Choose a task that you wish to suspend and click on the task name. Scheduled Task Properties page will open.
- Uncheck Enabled check box.
- Click Save button.
Starting Scheduled Task
To start a scheduled task
- Open Scheduled Tasks page.
- Choose a task that you wish to run and click the blue button.
- Task will run and status will change to Running.
Deleting Scheduled Task
To delete a scheduled task
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Open Scheduled Tasks page.
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Choose a task that you wish to delete and click on the task name. Scheduled Task Properties page will open.
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Click Delete button.
What Are Hosting Spaces?
Hosting space is a set of resources (services), a piece of server where hosting items (domains, websites, mail accounts, etc.) can be created.
Hosting space is determined by the hosting plan which dictates where the hosting space is located (on which server) and how many allocated resources it has (hosting plan quotas).
To view available spaces, open Account Home page and click Spaces menu item in the left menu pane. User Spaces page will open.
Click space name to open Space Home page.
To view resource quotas, just click View All Quotas button. Space Resource Quotas page will open.
Error – Hexadecimal value 0×13, is an invalid character
The error “hexadecimal value 0×13, is an invalid character” is known to happen in DotNetPanel with Windows Server 2008 when web.config file has been modified incorrectly or completely replaced. This is because IIS 7 uses the web.config to store it’s entire settings and any incorrect modifications or complete replacement to this file will cause the this error to happen
To resolve this please follow the below steps:
1. Make a note of all the virtual directories created for the website (virtual directory name and pointing path)
2. Remove the web.config file from the File Manager.
2. Delete the website from within DotNetPanel. (This will NOT delete any files of the website).
3. Re-add the website.
4. Setup all the virtual directories again.













