554 Maximum hop count exceeded. Possible loop
Normally this error comes up when your domain have more than one MX records on same priority and one of the MX is not responding.
To resolve this issue check that all the MX are responding properly or delete the MX records from DNS Zone which are not responding and problem should go away for you.
| This feature is available in Enterprise Edition only |
Message Archiving is a method of storing all email traffic for a domain in a separate location on the mail server. Typically, this is a feature used for companies that need mail servers in compliance with the Sarbanes-Oxley Act of 2002. Message archiving allows you to set up rules for saving messages for specific domains.
To get started, click the Settings button on the main toolbar, then select Message Archiving from the Routing tree view.
Note: Archives are not deleted by SmarterMail, and as a result they can get very large. Be sure to check your archive folders regularly to see if they should be backed up and removed from the hard drive.
To apply an archiving rule to all domains on the server, click on “All Domains” in the list. To add a rule for a single domain, click on New Rule icon.
Domain – The domain that should be archived, in the format of example.com.
Archive Path – The path on the hard drive that should be used to store the messages.
Rule – Choose to save none of your messages, all messages, incoming messages, or outgoing messages.
To restore user space, follow these steps:
To back up user space, follow these steps:
Hosting plan is a set of hosting resources and corresponding quotas. Hosting resources here is a virtual or physical server (set of services). Hosting plan is a template for created hosting space.
To view the list of hosting plans of some reseller click “Hosting Plans” item on the left User Account Menu. The following screen will appear:
To add a new hosting plan click “Add Hosting Plan” button. You’ll be redirected on “Hosting Plan Details” screen shown below:
Specify the name and description of hosting plan and set its availability (visibility) to customers.
Specify pricing options for this hosting plan. These pricing settings are for information purposes only (if you use 3rd-party billing solutions like ModernBill or AWBS). These prices will not be used in DNP E-commerce module.
Plan target is the place where corresponding hosting space will be created. When editing hosting plan under administrator account (”serveradmin”) only servers (both physical and virtual) can be selected as a target. When editing hosting plan under reseller account a hosting space only can be selected as a terget.
Enabled required resource groups and specify their allowed quotas.
Check resource groups for which disk space and bandwidth should be calculated.
Some resources may be disabled if corresponding service does not exist in the selected target server or hosting space. For example if “System” resource is disabled that means you don’t have “OS” service in the target server or “System” resource enabled in the parent hosting space.
Tick “System” resource if you want to allow created hosting spaces work with files.
Please note, some other resources like WEB or FTP are dependent on “System” resource, so if it’s not enabled you will not be able to create web sites or FTP accounts in the created hosting space under this hosting plan.
Specify allowed “disk space” and “bandwidth/month” quotas.
Sometimes it’s undesirable to allow customers accessing files within the space. This case you can disable “File Manager” option and it will be hidden from their spaces.
Tick “Web” resource if you want to allow customers to create web sites.
Specify the maximum number of allowed web sites, number of allowed shared SSL folders (virtual directories).
Check/uncheck other web resource options.
Tick “FTP” resource if you want to allow customers to create FTP accounts.
Specify the maximum number of allowed FTP accounts.
Tick “Mail” resource if you want to allow customers to create mail accounts, forwardings, groups and lists.
Specify the maximum number of mail accounts, forwardings, groups and lists.
Also, you may limit the number of allowed recipients for mail groups and lists.
“Max Mailbox Size” quota allows to limit mail account size growth. Please note, not all mail servers supports this feature.
Tick “SQL Server x” resource if you want to allow customers to create SQL Server databases and user accounts.
Specify the maximum number of allowed databases and database user accounts.
Allow/disallow database backups, restores and truncates.
Database truncate is a service feature that truncates database log file (.LDF), thus decreasing the overall size of disk space occupied by database.
If “Max Database Size” quota is limited SQL Server database will be created with the specified limited size growth (if set to “unlimited” databases are created with “unrestricted growth” option).
Tick “MySQL x” resource if you want to allow customers to create MySQL databases and user accounts.
Specify the maximum number of allowed databases and database user accounts.
Allow/disallow database backups.
Tick “SharePoint” resource if you want to allow customers to create SharePoint web sites, user accounts and groups.
Please note, SharePoint resource is dependent on “System”, “Web” and “SQL Server x” resources, so they also should be enabled if you are going to host SharePoint portals.
Spacify the maximum number of SharePoint sites, users and groups that can be created in derived hosting space.
Tick “DNS” resource if you want DNP to create corresponding DNS zone for each new domain.
Please note, if DNS resource is disabled you will still be able to add domains into DNP, but corresponding DNS zones will not be created.
You may enable/disable DNS editor. However, even if DNS editor was disabled, administrators still have an access to it.
Tick “Statistics” resource if you want to allow customers to create advanced statistics sites (AWStats, SmarterStats, etc.).
Specify the maximum number of allowed statistics sites.
