Self-service Resources
Self-service resources, such as a Knowledge Base and news items, allow customers to research and resolve questions and issues on their own.
Knowledge Base
The following resources will help your organization set up its Knowledge Base:
- For information on creating, viewing, or editing Knowledge Base articles, refer to the Knowledge Base folder in the online help.
News Items
The following resources will help your organization create news items:
- For information on creating, viewing, or editing news items, refer to the News folder in the online help.
Self-service Resources
Self-service resources, such as a Knowledge Base and news items, allow customers to research and resolve questions and issues on their own.
Knowledge Base
The following resources will help your organization set up its Knowledge Base:
- For information on creating, viewing, or editing Knowledge Base articles, refer to the Knowledge Base folder in the online help.
News Items
The following resources will help your organization create news items:
- For information on creating, viewing, or editing news items, refer to the News folder in the onlin
Self-service Resources
Self-service resources, such as a Knowledge Base and news items, allow customers to research and resolve questions and issues on their own.
Knowledge Base
The following resources will help your organization set up its Knowledge Base:
- For information on creating, viewing, or editing Knowledge Base articles, refer to the Knowledge Base folder in the online help.
News Items
The following resources will help your organization create news items:
- For information on creating, viewing, or editing news items, refer to the News folder in the online help.
- e help.
« WhosOn feature in SmarterTrack | SmarterTrack – Agent Status »