Setting Up Departments and Groups

Departments represent separate areas of an organization. Typically, each department will have its own email address, such as support@example.com or sales@example.com. Department are then broken into divisions called groups. For example, a support department may have level 1 support (less experienced support agents), level 2 support (more experienced support agents), and support management groups. Each group may have different permissions assigned to it, giving organizations the ability to assign agents within a single department varying access to information.

Departments and groups can be added upon initial product installation using the SmarterTrack Setup Wizard. For more information, refer to the appropriate installation instructions referenced above.

Additional departments and groups can be added (or deleted) at any time from SmarterTrack’s management interface. Only administrators can create new departments and groups, so you will need to log in using an administrator account.

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