Email Forwarders

Forwarders allow you to send a copy of all mail from one email address to another. Note that the mail for a forwarded email address will still be delivered to that address as well.

To add a Email Account Forwarder, just follow these steps:

1. Open a web browser and connect to your Control Panel located at https://ip address:2083.
2. Login as the user for the domain.
3. From the main page, click Forwarders.
4. Then click Add Forwarder.
5. Enter the first part of the email address that will be forwarded in the Address to Forward field.
6. Choose the required domain from the drop-down list.
7. Enter the full email address that the forwarder will forward mail to in the Forward to email address field.
8. Click Add Forwarder.

To add an Email Account, just follow these steps:

1. Open a web browser and connect to your Control Panel located at https://ip address:2083.
2. Login as the user for the domain.
3. From the main page, click Email Accounts.
4. Enter the user and password (You can also generate a password by using Generate Password option).
5. Allot the mail box space to be allotted to the user.
6. Then click Create.
7. To access the Webmail, open web browser and connect to Webmail by using https://ip address:2096
8. Enter the user@domain.com and password.

530 Relaying not allowed (please enable smtp authentication onyour email client)

The error is most often comes up when outlook configuration is wrong or you haven’t enabled the “My Server Requires Authentication” option in your outlook so you need to turn on “My Server Requires Authentication” in your outlook through the following option.

1. Outlook 2000
Go to Tools > Services (or Tools > Accounts, if Services is not listed). Select your Internet E-Mail Account and press “Properties.” Go to the “Servers” tab, and check “My server requires authentication” under Outgoing Mail Server. Press “Settings,” select “Use same settings as my incoming mail server,” then press “OK” three times to save the changes & return to Outlook. Finally, restart your computer.

2. Outlook 2002 & 2003
Go to Tools > E-Mail Accounts. Select “View or change existing e-mail accounts” and press “Next.” Select your Intermedia.NET POP/SMTP account and press “Change.” Press “More Settings.” Go to the “Outgoing Server” tab, and check “My outgoing server (SMTP) requires authentication.” Select “Use same settings as my incoming mail server” and press “OK.” Press “Next,” then press “Finish” to confirm your changes and return to Outlook. Finally, restart your computer.

3. Outlook Express
Go to Tools > Accounts. Select the “Mail” tab. Select your Intermedia.NET account and press “Properties.” Go to the “Servers” tab, and check “My server requires authentication” under Outgoing Mail Server. Press “Settings,” select “Use same settings as my incoming mail server,” then press “OK” twice times to save the changes, then press “Close” to return to Outlook Express. Finally, restart your computer.

The following video tutorial also helps you to configure your outlook
http://www.mywipl.com/video/evideo.htm

How to report a message as SPAM or NOT SPAM on RightMail Standard solution ?

First you should know that

1. Anyone you email will never have a message blocked (or in other words, anyone you email will go on whitelist ).
2. Never email a spammer — you validate their address authorizing them to spam you.
3. Don’t forward spam — it makes the spam filter think we like it.
4. Report spam by forwarding it to the asspspam@yourdomain.com address (read below for more info).
5. If you become aware that mail you want is being blocked send the sender an email so their mail isn’t blocked any more , or you can send an email to asspwhite@yourdomain.com and put the sender email in the body of your email.

How to report SPAM

When you receive a SPAM message you have a choice to either just delete it and move on, or report it to our mail server to improve its antispam performance. To report the spam message select the message in your inbox, right-click and select “Forward as attachment.” or simply “Forward” if your email software doesn’t support “Forward as attachment” . Address it to asspspam@yourdomain.com and click SEND. Done , you have reported the spam message.

How to report a false positive email

If you see a valid message on your spambox@ pop3 or /spambox imap folder (if your server administrator activated the SPAMBOX@ plugin ) , you can report this message to our Mail server as valid email . To report the message select the message in your inbox, right-click and select “Forward as attachment.” (If your email software doesn’t support “Forward as attachment” simply forward the mail.) Address it to asspnotspam@yourdomain.com and click send. In a short time you will receive an email confirmation . Or you can also REPLY the message (not spam, false positive) who are getting mail with the subject [ SPAM ]. This will add their addresses to the server WHITELIST and their mail won’t be blocked any more.

How to report a valid email (whitelisting)

You can report valid email addresses to asspwhite@yourdomain.com . You can either put the addresses in the body of the message, or as recipients of the message. If you want to add all the addresses in your valid address book to the whitelist, create an email and put your entire address book in the body section of the message and send it to to asspwhite@yourdomain.com . You may read the documentation for more info.

NOTES

a) The spam database is reloaded/rebuilded on your server each 24 hours. What does it mean? If you report a “spam” or a “not spam” email to your server (see above how to), the report will be accepted when the spam database will be rebuilded, each 24 hours. If you want rebuild the database immediately you may contact our support.

b) You should always receive a confirmation message when you send a request to asspspam , asspnotspam , asspwhite. If you don’t receive it , please read point c) .
c) You should always send your email reports using your smtp mailserver (mail.yourdomain.com). If you send your email reports with another smtp mailserver (i.e. mail.yourisp.com) , the email report will no be accepted . Also be sure that “My outgoing server (SMTP) requires authentification” is checked on your email client (smtp advanced settings) .

To add a MySQL database, please follow these steps:

1. Open a web browser and connect to your cPanel Control Panel located at https://ip address:2083.
2. Login as the user for the domain.
3. From the main page, click MySQL databases.
4. Enter a name for the database and click Add Db.
5. Once the database creation completes, click Go Back.

To create a cronjob, please follow these steps:

1. Open a web browser and connect to your Plesk Control Panel located at https://ip address:8443.
2. Login as the Administrator using the information sent to you in your setup email.
3. Click Server from the System menu.
4. Click Crontab under the Services section.
5. Click Add New Task under the Tools section.
6. Click Enable / Disable.
7. Enter the appropriate information:
   Note: * indicates leaving the field empty
   • Minute: 0 – 59 or *
   • Hour: 0 – 23 or *
   • Day of the Month: 1 – 31 or *
   • Month: 1 – 12 or *
   • Day of the Week: 0 – 6 (0 is Sunday) or *
   • Command: enter the command that is to be executed

   

8. Click Ok.

SMTP Error: 0x800ccc6f. The server response was 554 5.7.1 PB error

The error indicates the PB error which comes only when the server detects some kind of mail spoofing attempt from the sender in simple words if the server is hosting a domain and someone else is sending the mails with the same domain but not using the smtp of the server it would be treated as a spoofing attempt and hence the server rejects it.

Their are two ways to solve this :

1) You use our SMTP in your dotnet application with the authentication and it would work.
2) if you want to use your own smtp then let us know the fixed IP of your smtp service and we’ll whitelist this IP on our server so that you may start getting mails from this IP.

Outlook Error: 0x800CCC78:- DNSBL bl.spamcop.net and two others * Task ! ‘user@domain.com’ – sending’ reported error (0x800CCC78): ‘Unable to Send the message. Please verify the e-mail address in your account properties. The server responded: 501 5.7.1 <user@domain.com>… Sender refused by the DNSBL bl.spamcop.net’

This error normally comes up when your network public IP has been blocked in the DNSBL bl.spamcop.net. Spamcomp is the largest database which maintain the information of IP of spam source.

Hence in this situation you have to contact to your ISP to resolve this issue.

Outlook Error: (0x800CCC0F) : ‘The connection to the server was interrupted.
or
Task ‘mail.domain.com – Receiving’ reported error (0x800CCC0F) : ‘The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).’
or
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.domain.com’, Server: ‘mail.domain.com’, Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

This error normally comes up:

• Incorrect account settings
• Misconfiguration of personal firewall software
• Antivirus software
• A bad modem
• Maximum Transmission Unit (MTU) size
• Outlook Express has been removed from the computer or the installation is damaged
• Your user profile in Outlook is damaged
• An e-mail item on your POP3 server is damaged

Read the following Microsoft article for more details about this error:
http://support.microsoft.com/kb/813514

Outlook Error: (0x800CCC13) : ‘Unable to connect to the network.
or
Task ‘User – Sending’ reported error (0x800CCC13) : ‘Unable to connect to the network. Check your network connection or modem.’

The error message normally comes up when problem is in network at you end or your ISP end. So in this situation check your system settings and if it is ok then try with another ISP connection. If problem persist then open a ticket to support@wipl.in