This error normally comes up when outlook Inbox could be damaged.

It would be worthwhile to see if the Inbox.dbx file is the problem. First move the messages you want to keep to one or two new Outlook Express folders (or otherwise backup the messages). Try sending and receiving before renaming or deleting the Inbox.dbx file. If the a new Inbox or other folder does not resolve the issue it might be easier to create a new identity than finding the damaged DBX file through trial and error. Messages could then be imported into the new identity.

Tip: Compacting messages in Tools, Options, Maintenance, Cleanup Now might allow sending/receiving again. Do this in offline mode to lessen the risk of corruption. If this works it would be a good idea to reduce the number of messages kept in the default Outlook Express folders.

1. Click Start, point to Programs, point to Accessories, and then click
Windows Explorer.
2. In Windows Explorer, on the Tools menu, point to Find, and then click Files or Folders.
3. You may need to include hidden files and folders (Windows 2000 and XP).
4. Type Outbox.dbx in the Named box, and then click Find Now.
5. Right-click the file name, and then click Rename.
6. Rename the file to Outbox.old.

Note that deleting a .dbx file also deletes any e-mail messages or other
data in the folder. The Store folder can be found in Tools, Options,
Maintenance tab.Store Folder. The text for the path can be copied using a right-click and then entered in the Start, Run box. OK to open the Store folder. Each identity has its own Store folder. Disregard this method if Outlook Express cannot be opened.

Restart Outlook Express.

Open the Store Folder

Instead of using search the store folder can be opened directly. Each
identity has its own store folder.

a.. In Outlook Express click on Tools, Options, Maintenance tab…Store
Folder.
b.. Place the cursor at the left of the text of the path to the folder.
c.. Drag the cursor to the right until the text scrolls to the end.
d.. Right-click on the text and choose Copy.
e.. In the Start, Run box right-click Paste. Click OK to open the store
folder.

Using Keyboard Shortcuts for Transfer of the Folder Path

An even easier method when opening that page is to use the Tab to
highlight the folder location, then Ctrl+C and close OE, then use Start/Run and Ctrl+V. Same caveat about hidden files applies but can be easily modified in Explorer by using Tools/Folder Options.

554 Maximum hop count exceeded. Possible loop

Normally this error comes up when your domain have more than one MX records on same priority and one of the MX is not responding.

To resolve this issue check that all the MX are responding properly or delete the MX records from DNS Zone which are not responding and problem should go away for you.

To back up user space, follow these steps:

1. Open Space Home page. In the right pane, click Backup link.
   
2. Backup Hosting Space page will open.
   
3. In the Backup File Name, type the name of the file to store backup data.
4. In the Folder box, type or browse path to the folder where backup file will be located.
5. Click Backup button. Backup progress screen will open.
   
6. Click Close button after backup process finished.

What is Hosting Plan?

Hosting plan is a set of hosting resources and corresponding quotas. Hosting resources here is a virtual or physical server (set of services). Hosting plan is a template for created hosting space.

Creating Hosting Plan

To view the list of hosting plans of some reseller click “Hosting Plans” item on the left User Account Menu. The following screen will appear:

To add a new hosting plan click “Add Hosting Plan” button. You’ll be redirected on “Hosting Plan Details” screen shown below:

General Settings

Name and Description

Specify the name and description of hosting plan and set its availability (visibility) to customers.

Price

Specify pricing options for this hosting plan. These pricing settings are for information purposes only (if you use 3rd-party billing solutions like ModernBill or AWBS). These prices will not be used in DNP E-commerce module.

Plan Target

Plan target is the place where corresponding hosting space will be created. When editing hosting plan under administrator account (”serveradmin”) only servers (both physical and virtual) can be selected as a target. When editing hosting plan under reseller account a hosting space only can be selected as a terget.

Quotas

Enabled required resource groups and specify their allowed quotas.

Check resource groups for which disk space and bandwidth should be calculated.

Some resources may be disabled if corresponding service does not exist in the selected target server or hosting space. For example if “System” resource is disabled that means you don’t have “OS” service in the target server or “System” resource enabled in the parent hosting space.

System Resource

Tick “System” resource if you want to allow created hosting spaces work with files.

Please note, some other resources like WEB or FTP are dependent on “System” resource, so if it’s not enabled you will not be able to create web sites or FTP accounts in the created hosting space under this hosting plan.

Specify allowed “disk space” and “bandwidth/month” quotas.

Sometimes it’s undesirable to allow customers accessing files within the space. This case you can disable “File Manager” option and it will be hidden from their spaces.

Web Resource

Tick “Web” resource if you want to allow customers to create web sites.

Specify the maximum number of allowed web sites, number of allowed shared SSL folders (virtual directories).

Check/uncheck other web resource options.

FTP Resource

Tick “FTP” resource if you want to allow customers to create FTP accounts.

Specify the maximum number of allowed FTP accounts.

Mail Resource

Tick “Mail” resource if you want to allow customers to create mail accounts, forwardings, groups and lists.

Specify the maximum number of mail accounts, forwardings, groups and lists.

Also, you may limit the number of allowed recipients for mail groups and lists.

“Max Mailbox Size” quota allows to limit mail account size growth. Please note, not all mail servers supports this feature.

SQL Server 2000 and 2005 Resources

Tick “SQL Server x” resource if you want to allow customers to create SQL Server databases and user accounts.

Specify the maximum number of allowed databases and database user accounts.

Allow/disallow database backups, restores and truncates.

Database truncate is a service feature that truncates database log file (.LDF), thus decreasing the overall size of disk space occupied by database.

If “Max Database Size” quota is limited SQL Server database will be created with the specified limited size growth (if set to “unlimited” databases are created with “unrestricted growth” option).

MySQL 4 and 5 Resources

Tick “MySQL x” resource if you want to allow customers to create MySQL databases and user accounts.

Specify the maximum number of allowed databases and database user accounts.

Allow/disallow database backups.

SharePoint Resource

Tick “SharePoint” resource if you want to allow customers to create SharePoint web sites, user accounts and groups.

Please note, SharePoint resource is dependent on “System”, “Web” and “SQL Server x” resources, so they also should be enabled if you are going to host SharePoint portals.

Spacify the maximum number of SharePoint sites, users and groups that can be created in derived hosting space.

DNS Resource

Tick “DNS” resource if you want DNP to create corresponding DNS zone for each new domain.

Please note, if DNS resource is disabled you will still be able to add domains into DNP, but corresponding DNS zones will not be created.

You may enable/disable DNS editor. However, even if DNS editor was disabled, administrators still have an access to it.

Statistics Resource

Tick “Statistics” resource if you want to allow customers to create advanced statistics sites (AWStats, SmarterStats, etc.).

Specify the maximum number of allowed statistics sites.

Manage Folders

Utilizing folders in SmarterMail is the general method of storing messages that are both sent and received, either from within the web interface or, if you set it up properly, from your email client. Several folders have specific purposes, and you can also add other folders to store specific categories of mail. Common folders include Inbox, Drafts, Sent Items, Deleted Items, and Junk E-Mail. Some folders will be automatically created when you perform certain actions, such as the Sent Items folder after sending the first new message from a new email account. For more information about the specific purposes of the folders, see below.

To add or edit your email folders simply click on the Email icon on the main toolbar.

My Folders

Adding a Folder – A folder can be added a couple different ways. You can click the Plus Sign icon on the Folder toolbar; or move your mouse above a current folder, right-click, and choose New Folder. In both instances a new window will pop-up, allowing you to name your new folder.

Go To Folder – Click on a folder name to see the messages contained in the folder.

Rename a Folder – You can rename a folder by clicking on the folder you would like to rename and then clicking the Pencil icon on the Folder toolbar; or by moving your mouse over the folder that you would like to rename, right-click, and choose Edit. A new window will pop-up showing the current name of the folder, and a blank space will be available for a new folder name. Renaming folders is unavailable on folders that have specific purposes, like Inbox or Deleted Items.

Delete a Folder – First choose the folder you would like to delete. Then either click the Trash Can icon on the folder toolbar; or right-click and choose Delete. A new window will pop-up asking you to confirm your deletion. At that point you may either continue with the delete, or cancel it. Deleting folders is unavailable on folders that have specific purposes, like Inbox or Deleted Items.

Entering a Folder Name

Folder Name – Enter the name of the new folder. Using a backslash character ‘\’ when naming a new folder(e.g. Family\mom) will create a sub-folder, which can be useful if you wish to sub-categorize your email. Only lower ASCII characters are supported in the folder name due to limitations with certain protocols.

Note: In order for the folders you create to become available from within your email client (e.g. Microsoft Outlook) you will need to create a mail account with IMAP set as your incoming mail server type. If you use POP mail, you only have access to your mail account Inbox, not any folders that are created for storing mail. IMAP accounts are different than POP because they are directly connected to the server from the time you open an interface until the time the connection is closed. For this reason, deleted messages are crossed out until they are “purged” from the folder. This is different from a POP account where when the messages are deleted, they are gone from the folder or erased.

Special Folders

Drafts – When you are composing a message, you have the option to “Save as Draft”, which is located on the top of the New Message pop up screen. Choosing this option will save the email in this folder, but after a certain amount of time (which can be set by the user), it will automatically save to the Drafts folder. Later, you can click on the email in the drafts folder to edit or send it.

Deleted Items – You can set up your account to save deleted items in this folder from Settings. If you choose this option, ensure that you frequently clean out the messages in the folder to keep your disk space usage to a minimum.

Inbox – Incoming mail will usually come to this folder unless you have specific content filters that redirect the email to another folder. Users that connect to their email via POP3 will only be able to download messages from this folder.

Junk E-Mail – Email that is likely to be spam may get sent to this folder, depending on your spam filters. You should review this folder regularly to ensure that no valid email is contained in it, and “Unmark as spam” any message that gets put here when it should not.

Sent Items – Any emails you send from the webmail will get placed in this folder if you have enabled the option in Settings. Note that email sent from an email client, like Outlook Express, will not get saved in this folder.

Browser Support Information

Various browsers interpret information from web pages differently. Due to the differences in browsers, various pages in SmarterMail may act differently based on the browser and OS being used. Below is a list of various supported browsers, as well as any known issues that may exist.

Create a New Message

There are several ways to compose a new message in SmarterMail. The most common method is to click New Message in the left tree view. This will open a new message window and the following options will be available in the actions toolbar:

* Send - Sends your message to the designated recipients.
* Save as Draft – Saves the message in its current state to the Drafts folder. If you do not have a Drafts folder, one will be created automatically the first time you choose this option. You will then be able to go back to your Drafts folder and continue composing this email.
* Cancel – Cancels the message and closes the new message window.

Compose
Use this tab to specify the recipients, message subject, and to write the email message.

• To – Type the email addresses to which the message will be sent. Separate multiple contacts with a semicolon (;). Note: Click To to select email addresses from your address book. SmarterMail Enterprise users can change the list source to select email addresses from the Global Address List.
• Cc - Type the email addresses of recipients that should recieve a carbon copy of the message.
• Bcc – Type the email addresses of recipients that should recieve a blind carbon copy of the message. Note: Emails listed in this field will be concealed from the complete list of recipients. For this reason, tt is common practice to use the Bcc: field when addressing a very long list of recipients or a list of recipients that should not (necessarily) know each other.
• Subject - The subject of the email.

Note: When entering addresses into the To, Cc, and Bcc fields, SmarterMail will auto-complete addresses by referencing your contacts list or the Global Address List.

Attachments
Use this tab to add attachments to the email. Note: You must click Upload to attach the file. It is also important to remember that many email systems limit attachment size.

Options
Use this tab to specify the importance of the message or to request a read receipt. By default, messages have a normal level of importance.

Preview
Use this tab to preview the message in HTML format.

How to Login to SmarterMail 6

You will need to obtain the link to your SmarterMail server’s web site from your Administrator or Domain Administrator.

To login to SmarterMail, type in your full email address and password on the login screen. If everything matches up, you will be presented with the welcome page and a view of all folders in your mailbox. Alias names cannot be used to log in.

One thing to notice on the Login page is the “Remember Me” checkbox. By checking this box SmarterMail encrypts your login and password, then you can close the browser window and not have to re-log in when you return. This function works as long as you do not “log out” of SmarterMail prior to closing your browser window. If you do log out, you will have to log back in upon your return, regardless of whether the “Remember Me” box was checked or not. You will need cookies enabled on your browser for this feature to work.

If you have issues with your email account, first contact your domain administrator for troubleshooting help. The Domain Administrator is usually the owner of the domain or the person who set up your email account.

Welcome to SmarterMail 6
The first time you log in to SmarterMail, you will be presented with several options. These options can be modified at any time through the My Settings page once you are logged in, but are required to be set in order to provide you with a better email experience.

Time Zone - Setting your time zone will make it so that all emails show the correct time they came in. SmarterMail automatically adjusts for Daylight Saving time. By default, this should be set to the time zone that your domain administrator has chosen.